At Casey Aileen, we want you to have a seamless shopping experience, and we stand by the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help with our easy and customer-friendly return policy.
30-Day Return Policy
We offer a generous 30-day return policy. If for any reason you’re not satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, contact us at info@caseyaileen.com.
Return Shipping
You are responsible for the cost of return shipping, except in cases where the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Upon receiving and inspecting your returned item, we will process your refund within 5-7 business days. Refunds will be issued in the same form of payment used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your payment method and financial institution.
Exchanges
If you received a damaged or defective item and would like to exchange it for the same product, please contact us at info@caseyaileen.com.
Contact Us
Contact us at info@caseyaileen.com for questions related to refunds and returns.